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REFUND & RETURNS POLICY
Last updated: April 20, 2026
We offer a 30-day money-back guarantee.
If you’re not satisfied with your purchase, you can request a refund within 30 days of receiving your item.
For hygiene and safety reasons, we cannot accept returns of opened or used supplement products.
However, if you are not satisfied, please contact us at support@stillher.co.uk and we will review your request and aim to resolve it fairly, including offering a refund where appropriate.
Unopened items may be returned within 30 days of delivery.
To be eligible for a return, items must be:
Unopened and unused
In original packaging
Accompanied by proof of purchase
To start a return, contact us at support@stillher.co.uk.
Unless the item is faulty or incorrect, you are responsible for return shipping costs.
Please inspect your order upon receipt and contact us immediately if your item is defective, damaged, or incorrect.
We do not accept returns for:
Opened or used supplement products
Perishable goods
Personal care items
Gift cards
This does not affect your statutory rights.
If you are a consumer in the UK or EU, you have the right to cancel your order within 14 days of receiving it.
However, this right does not apply to sealed goods that are not suitable for return for health or hygiene reasons once unsealed.
You may cancel pre-orders at any time before dispatch for a full refund
If we cannot fulfil your order, it will be cancelled and fully refunded
Approved refunds will be processed to your original payment method within 10 business days.