Terms of service

TERMS OF SERVICE
Last updated: April 20, 2026


OVERVIEW

Welcome to StillHer. The terms “we”, “us” and “our” refer to VentureVortex Ltd (trading as StillHer), a company registered in England & Wales.

VentureVortex Ltd operates this website and store, including all related information, content, features, tools, products and services (the “Services”). The Services are provided under the brand StillHer. Our store is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service (“Terms”), together with any policies referenced herein (including our Privacy Policy), describe your rights and responsibilities when using the Services.

By accessing or using the Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Services.


SECTION 1 - ACCESS AND ACCOUNT

You must be at least 18 years old to use the Services.

To use certain features, you may be required to provide information such as your name, email address, billing and shipping details. You agree that all information you provide is accurate, current and complete.

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.


SECTION 2 - OUR PRODUCTS

We make reasonable efforts to display product descriptions and images accurately. However, colours and appearance may vary depending on your device.

Nothing in these Terms affects your statutory rights under applicable law, including your rights under the Consumer Rights Act 2015.

We reserve the right to modify or discontinue products at any time without notice.


SECTION 3 - ORDERS

Placing an order constitutes an offer to purchase. Orders are only accepted when we confirm them.

We reserve the right to refuse or cancel orders at our discretion, including where there are errors in pricing or availability.

Your purchases are subject to our Refund Policy.


SECTION 4 - PRICES AND BILLING

All prices are displayed in GBP unless stated otherwise and may exclude delivery charges and taxes.

You agree to provide accurate billing and payment information and to pay all charges incurred.


SECTION 5 - SHIPPING AND DELIVERY

Delivery times are estimates only and not guaranteed.

Risk in products passes to you upon delivery.

We are not responsible for delays caused by events outside our control.


SECTION 6 - INTELLECTUAL PROPERTY

All content on the Services, including text, images, branding and design, is owned by or licensed to VentureVortex Ltd and is protected by applicable intellectual property laws.

You may not reproduce or use any content without our prior written consent.


SECTION 7 - OPTIONAL TOOLS

We may provide access to third-party tools “as is” without warranties. Your use of such tools is at your own risk.


SECTION 8 - THIRD-PARTY LINKS

We are not responsible for third-party websites or content. Accessing them is at your own risk.


SECTION 9 - RELATIONSHIP WITH SHOPIFY

Our store is powered by Shopify. However, all purchases are made directly with us. Shopify is not responsible for any transactions between you and us.


SECTION 10 - PRIVACY

Your personal information is handled in accordance with our Privacy Policy [LINK].


SECTION 11 - FEEDBACK

By submitting feedback, you grant us a worldwide, royalty-free licence to use it for any purpose.


SECTION 12 - ERRORS AND OMISSIONS

We reserve the right to correct errors or inaccuracies and to cancel orders if necessary.


SECTION 13 - PROHIBITED USES

You may not use the Services for unlawful purposes or in a way that could harm us or other users.


SECTION 14 - TERMINATION

We may suspend or terminate your access to the Services at any time if you breach these Terms.


SECTION 15 - DISCLAIMER OF WARRANTIES

The Services are provided “as is” and “as available” without warranties to the fullest extent permitted by law.

Nothing in these Terms excludes or limits your statutory rights, including under the Consumer Rights Act 2015.


SECTION 16 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, we are not liable for indirect or consequential losses.

Nothing in these Terms limits liability where it cannot legally be limited, including for death or personal injury caused by negligence.


SECTION 17 - INDEMNIFICATION

You agree to indemnify us against claims arising from your breach of these Terms.


SECTION 18 - SEVERABILITY

If any provision is invalid, the remaining provisions will remain in force.


SECTION 19 - ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and us.


SECTION 20 - ASSIGNMENT

We may assign our rights under these Terms. You may not do so without our consent.


SECTION 21 - GOVERNING LAW

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction.


SECTION 22 - CHANGES

We may update these Terms from time to time. Continued use of the Services constitutes acceptance of changes.


SECTION 23 - CONTACT

VentureVortex Ltd (trading as StillHer)
Email: support@stillher.co.uk
Address: Lytchett House, 13 Freeland Park, Poole, BH16 6FA, United Kingdom
Company Number: 15066982